Bachelors degree in Management science or any related field is a must
Proven experience as Business Operation Manager or similar position
Experience in customer service is required
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Outstanding communication and interpersonal skills
Excellent organisational skills with a problem-solving ability

Required skills

Bachelors degree in Management science or any related field is a must
Proven experience as Business Operation Manager or similar position
Experience in customer service is required
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Outstanding communication and interpersonal skills
Excellent organisational skills with a problem-solving ability

Forecast, plan and monitor the department’s budget.
Drive and own Sales processes, reporting and policy adherence and documentation.
Provide Sales and distribution with performance reports on all SD KPIs such as activations, primary airtime sales, remuneration earnings and business update
Prepare presentations on weekly and monthly performance for Commercial Reviews.
Provide Group office with updates on Department’s initiatives and performance outcomes.
Track, measure and evaluate on a monthly basis all key KPI’s of new launches for a period of two months.
Manage, coach and develop a highly motivated team of commercial analysts.
Work closely with IT to ensure that all reporting requirements are taken in to account.
Support the Sales team in developing and implementing cascaded strategies and initiatives; providing clarity to other departments, Channel Partners and field sales management team to ensure that mechanics, processes and procedures are well understood and followed.
Liaise with other departments on business re-engineering processes relating to distribution team and Sales partner support.

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Vas Business Operation Manager